Case Study: Vibert Marquees - Seamless Communication Between Office & On-Site Teams

Tim Verwey: Great. Let's get started. So today, I'm joined by Jon. Thanks again for taking the time to join us, Jon. We really appreciate it.

Jon: No problem at all.

Tim Verwey: To begin, could you introduce yourself, your company, the type of events you specialize in, and the equipment you rent out?

Jon: Of course. My name is Jon, and I'm the Office Manager at Vibert Marquees. We are a marquee company based in Jersey, Channel Islands. We organize various events, including weddings, corporate gatherings, private parties, government-organized public events, and festivals. We provide different types of marquees for our clients, along with furniture, décor, and other related items.

Tim Verwey: Fantastic. Before using Marquee Tech, what were the main challenges you faced in your business that led you to look into our software?

Jon: Well, I've always used Marquee Tech since I joined the company, but I understand the challenges we faced before adopting it. We didn’t have a system tailored to the event industry. For example, we had to generate invoices using software designed for accounting or word processing, which caused many inefficiencies. Having a system specifically designed for the event rental industry has been a game-changer. Marquee Tech makes it incredibly easy to have all our information in one place.

Tim Verwey: Absolutely. If a client calls, you can quickly pull up their information and assist them without delay, right?

Jon: Exactly. I can enter their details into the system and access all their information instantly. It saves a lot of time and effort.

Tim Verwey: That was one of the main reasons we built this software. You might not know this, Jon, but we used to run a rental business over ten years ago. We tried various rental management systems, but they were all too general. None of them were specifically designed for event businesses, so we had to create our own processes. We realized there was no modern, dedicated solution for event rentals, which led us to develop Marquee Tech.

Jon: That makes total sense. We use Marquee Tech daily, primarily for invoicing and client-facing tasks, and it has made a huge difference in how we operate.

Tim Verwey: What are the main features of the system that you use the most?

Jon: Invoicing and quotes are critical for us. Having professional-looking invoices and quotes is essential for how we present ourselves to clients and the general public. We also use the system to generate delivery notes for our marquee technicians. Any changes made in the office are instantly communicated to our team, reducing errors and streamlining operations.

Another key feature is its cloud-based nature. Clients can access their quotes and invoices, suggest changes, and see real-time updates. That level of accessibility is invaluable.

Tim Verwey: Absolutely. Many clients today prefer digital interactions over phone calls, so having an interactive and professional-looking quote can make a strong first impression. Often, that’s what leads to a conversation where you can sell your services more effectively.

Jon: I completely agree.

Tim Verwey: Have you noticed time savings or efficiency improvements since using Marquee Tech?

Jon: Definitely. The ability to update quotes and invoices in real-time is a massive time saver. If a client requests a change, we can make the update immediately, and they can view it right away. This efficiency has significantly reduced back-and-forth communication.

Additionally, when dealing with repeat customers, we can duplicate past quotes and plans, making the process even smoother. It helps maintain strong client relationships and speeds up new bookings.

Tim Verwey: That’s great to hear. Do you have any specific examples where Marquee Tech helped you secure a booking faster or win a new client?

Jon: Absolutely. We recently explored a new venue and used Marquee Tech to plan and visualize different layout options in advance. That meant that when clients inquired about the venue, we already had all the details ready, making the sales process much smoother.

Tim Verwey: That’s fantastic. Do you think the system helps prevent costly mistakes, such as double bookings or missing stock items?

Jon: Definitely. Since it’s a live system, any mistakes or miscommunications in quotes can be caught early. Clients can review their quotes, make suggestions, and we can adjust things instantly. Plus, all the information flows seamlessly from the office to our marquee technicians, ensuring that everyone is on the same page. That level of coordination significantly reduces errors.

Tim Verwey: That’s exactly what we aim for—seamless communication between the office and on-site teams. Has Marquee Tech helped improve collaboration between your teams?

Jon: Absolutely. The system is fully integrated into our processes. Any updates made in the office are instantly visible to our technicians. They have access to the plans, product lists, and any specific instructions they need for the setup. This level of coordination has greatly improved efficiency.

Tim Verwey: That’s great. Do you feel the software has helped streamline administrative tasks like handling queries and CRM management, freeing up time to focus on growing the business?

Jon: Definitely. It allows us to manage our admin tasks efficiently, meaning we can dedicate more time to scaling operations, increasing bookings, and even working on marketing strategies. Having trust in the system means we can focus on growth instead of repetitive admin work.

Tim Verwey: That’s exactly what we want for our users. Two more questions—first, do you have any tangible results in terms of time saved, increased revenue, or improved profit margins since using Marquee Tech?

Jon: Absolutely. We’re significantly busier now compared to last year. I believe a large part of that is due to how efficiently we can handle client inquiries and bookings. The system also helps us manage pricing better—for example, we can adjust pricing for high-labor tasks, ensuring our profit margins are properly accounted for. That kind of pricing flexibility is a huge advantage.

Tim Verwey: That’s fantastic to hear. Final question—what would you say to rental businesses considering a demo or joining Marquee Tech?

Jon: I would highly recommend it. The system integrates seamlessly into daily operations, provides instant access to client information, and significantly improves efficiency. Clients appreciate the cloud-based access, and it makes communication with them effortless. If you’re in the rental business, Marquee Tech is a no-brainer.

Tim Verwey: That’s great to hear. Jon, thanks again for your time today. It’s been a pleasure speaking with you.

Jon: Likewise. Thanks very much.

‍